General conditions

Art. 1 Service provider identification

Art. 2 Applicability

These general terms and conditions apply to all offers, quotations, assignments and agreements concluded with Puur na Tuur, including services involving third parties.

If one or more provisions are wholly or partially void or voidable, the other provisions shall remain in full force and effect. The parties shall consult to agree on a valid replacement provision that is as close as possible to the purport of the original provision.

Puur na Tuur reserves the right to modify these terms and conditions. The version in force at the time of the order shall apply. Amended conditions will be notified prior to entering into new agreements.

Art. 3 Offer and formation of the agreement

All offers are non-binding and have a validity period of 30 calendar days from date, unless otherwise stated. Pure after Tuur is not bound by any offer accepted outside of this time period.

If an offer is accepted within the validity period, Pure after Tuur reserves the right to revoke it within five working days upon receipt of acceptance, for example, in the event of unavailability.

An agreement is established by:

• the signed return of an order confirmation or agreement, or
• agreeing in writing or digitally (e-mail) to an offer, or
• The actual commencement of services by Puur na Tuur after verbal agreement.

For online purchases through the website, the agreement is final after going through the checkout process and the confirmation email from Puur na Tuur.

Art. 4 Engagement and duty to inform

Quotes are based on the information provided by the client. The client warrants that all relevant information has been fully and correctly provided to the best of its knowledge.

If the information provided proves to be incorrect or incomplete, Puur na Tuur reserves the right to unilaterally adjust the order price. A composite quotation does not oblige Puur na Tuur to perform part of the order at a proportionate part of the price.

The absence of a written agreement does not affect the fact that an assignment is deemed to be granted as soon as Puur na Tuur has commenced the actual provision of services.

Art. 5 Change of assignment

Changes to the order at the request of the client will be carried out by Puur na Tuur as much as possible. Additional work resulting from this will be charged additionally. By requesting a change, the client agrees in advance to the financial consequences thereof.

Art. 6 Effort obligation

Pure after Tuur undertakes to perform its services to the best of its knowledge and ability. It concerns a effort obligation: Puur na Tuur does not guarantee any particular result or the extent to which the services contribute to the goal set by the client or customer.

Art. 7 Principal's obligations

The client guarantees that the agreed number of participants will actually participate. In the event of non-participation without timely cancellation (in accordance with Art. 11), the full contract price shall remain due.

In case of prevention, a participant place can be transferred to another person, only with the prior written consent of Puur na Tuur. If transfer is not possible, the cancellation provisions of Article 11 apply.

The client shall provide all information and cooperation required by Puur na Tuur for the proper execution of the order. The involvement of third parties in the performance of the assignment is permitted only with the prior written consent of Puur na Tuur.

Art. 8 Prices and VAT

All prices listed are in euros (€). For consumers (B2C) prices are inclusive of VAT unless expressly stated otherwise. For enterprises (B2B) are prices exclusive of VAT.

Rates do not include additional expenses such as travel, lodging, material and administrative costs, unless expressly included in the quote.

Puur na Tuur reserves the right to index rates in accordance with the health index or in the event of significant cost increases. Current fixed-price agreements will not be changed unilaterally.

Art. 9 Billing and payment terms

Invoices will be delivered in writing or digitally. Payment must be made within 14 calendar days after invoice date, unless otherwise stated on the invoice or in the quotation.

If the term of payment is exceeded, the client shall be liable by operation of law and without prior notice of default:

• the statutory interest due (for B2C in accordance with Art. 5 Market Practices Act; for B2B the interest rate in accordance with the Late Payment Act of August 2, 2002);
• a flat-rate compensation from 10% of the outstanding amount, with a minimum of € 40 and a maximum of € 2.000 (for consumers in accordance with the thresholds of the Law of December 20, 2002).

In case of persistent non-payment, Puur na Tuur is entitled to suspend further performance of the order or to dissolve the contract out of court, without prejudice to its right to damages.

Payment in installments is possible with the express agreement of Puur na Tuur. In case of late partial payment, the benefit of the staggered payment is forfeited and the full outstanding balance becomes due immediately.

Art. 10 Right of withdrawal for online purchases (B2C)

As a consumer, you have a withdrawal period of 14 calendar days from the day after:

• delivery of a good: the day you physically take delivery of the good;
• conclusion of a service contract: the day of contract conclusion.

To exercise the right of withdrawal, notify Pure after Tuur in writing before the expiration of the withdrawal period via tuur@puur-na-tuur.be, using the model form below or a clear statement.

Exceptions - the right of withdrawal expires when:

• the service was fully performed before the end of the withdrawal period and you expressly agreed to the performance in advance and acknowledged that you lose your right of withdrawal upon full performance;
• the agreement relates to a event on a specific date (workshop, retreat, group day) - for which the cancellation provisions of Article 11 apply;
• the one digital service or download concerns that was already made available after your express agreement and acknowledgement of the loss of the right of withdrawal.

In a valid withdrawal case, Pure after Tuur will deposit the amount paid within 14 days back through the same means of payment, unless you expressly agree otherwise.

Model withdrawal form (Not required, for your convenience):

Art. 11 Cancellation Policy

In case of cancellation by the client or client, the following cancellation fees will apply, calculated on the agreed rate:

Cancellation should be communicated in writing (email) to tuur@puur-na-tuur.be. The date of receipt by Pure after Tuur determines the cancellation period.

Puur na Tuur reserves the right to cancel an event in case of insufficient participation or force majeure (see art. 14). In that case amounts already paid will be refunded, minus the administrative costs of € 5.

Art. 12 Duration and conclusion of the assignment

As far as possible, the duration of the assignment will be determined in advance in the assignment confirmation. After the expiration of the agreed duration, the right to parts of the assignment that have not yet been taken up - such as open session hours or lesson material that has not been consulted - expires unless a different agreement has been expressly made.

Art. 13 Interim termination

Either party may unilaterally terminate the agreement if further performance can no longer reasonably take place in accordance with the agreed conditions. This must be motivated and communicated in writing.

If the client terminates the assignment early for reasons not attributable to Puur na Tuur, the full agreed assignment fee will remain due. Amounts already paid will not be refunded.

If Puur na Tuur terminates the assignment early due to circumstances beyond its control, it is entitled to compensation for the work up to the time of termination.

Art. 14 Force majeure

In case of force majeure, Puur na Tuur is entitled to suspend or cancel the performance of the service or assignment in whole or in part, without being liable for compensation.

Force majeure shall mean any circumstance beyond the reasonable control of Pure after Tuur, including - but not limited to - illness, hospitalization, serious family circumstance, strikes, weather extremes, fire, epidemics or pandemics, governmental measures and supplier or third party failures.

If a scheduled service is cancelled due to force majeure, the parties will mutually agree on an alternative date or a refund of the amount already paid.

Art. 15 Liability

Puur na Tuur accepts no liability for any direct or indirect damages arising out of or in connection with its services, unless such damages are the result of intent or gross negligence on the part of Puur na Tuur itself.

In any event, Pure after Tuur's liability shall be limited to the amount invoiced and paid for the order or service in question, with an absolute maximum of € 2.500 per claim.

Puur na Tuur is not liable for consequential damages, lost income, psychological distress or other intangible damages, nor for damages resulting from incorrect or incomplete information provided by the client or customer.

Art. 16 Intellectual property

All models, techniques, tools, exercises, workbooks, teaching materials, programs and reports developed or used by Puur na Tuur are and will remain the exclusive intellectual property of Puur na Tuur, protected by copyright.

The client or participant only acquires a personal, non-transferable right of use for their own purposes. Reproduction, distribution, publication or commercial use - in any form - is not permitted without the prior written consent of Puur na Tuur.

Art. 17 Secrecy and personal data (GDPR)

Puur na Tuur is bound by professional duty of confidentiality regarding all information that becomes known to him concerning the client or client.

The processing of personal data is done in accordance with the Regulation (EU) 2016/679 (GDPR). and the Belgian Law of July 30, 2018. More information on which data are processed, on what legal basis and for how long, can be found in the privacy policy of Puur na Tuur.

Personal data will not be provided to third parties unless:

• there is a legal obligation to do so;
• the data subject has given express consent to do so;
• this is necessary for the performance of the agreement (e.g., co-facilitators on group programs), with Puur na Tuur ensuring appropriate safeguards.

Art. 18 Special provisions

Pure after Tuur reserves the right to exclude a participant from a workshop or group program if their behavior seriously disrupts the safety or conduct of the session or harms other participants. Exclusion will be communicated in writing with reasons. The right to a refund is forfeited in case of exclusion due to the participant's own behavior.

Photo and video recordings during sessions, workshops or retreats are permitted only with the express written permission of Puur na Tuur and all participants involved.

Art. 19 Applicable law and dispute resolution

All agreements and legal relationships with Puur na Tuur are subject exclusively to the Belgian law applicable.

In case of disputes, the parties will first try to reach an amicable solution. Puur na Tuur undertakes to resolve any complaint submitted within 14 calendar days to answer.

For consumers, there is also the possibility of out-of-court dispute resolution through the Online Dispute Resolution (ODR). platform of the European Commission: ec.europa.eu/consumers/odr.

If an amicable settlement is not possible, the competent court of the district of Liege (division according to jurisdiction) exclusive jurisdiction, unless statutory consumer protection rules require a different rule of jurisdiction.